• Strategy
• Operations Analysis
• Organisation Structure
• Performance Management
• Communications
• Workforce Training
• Marketing & Customer
• Customer Experience
• IT & Web Infrastructures
• Systems Measurement
• Financial Exit
• Post Merger Integration
• Market Due Diligence
• Brand Evaluation Project
• Data Mining

Workforce Training Programme

POTENTIAL ISSUES

• How do we ensure that every role in the company is up-skilled as quickly as possible, prior to making a mistake with a customer and risking a potential repeat customer??
  
• How can we ensure that everyone from the kitchen porter up to the CEO knows what is expected of them?
  
• We need front of house and back of house to know and perform different activities and need a focused training programme targeting each area of our business
  
• We’re not sure how effective our training programme is because we are not measuring it
  
• How can we increase our employee engagement scores?
  
• How can we enhance our employee attrition rates?
  
• How do we develop our people to the best in the industry?
  
• how do we align our workforce to our strategy?
  
• How do we become an aspirational employer?
  
• We’re spending money on external trainers and do not have a sustainable internal training programme

DESCRIPTION

The People development programme will serve as the measurable “bible” for anyone joining your organisation. It is tailor made according to what you want your employees to know and do for as long as they are part of your organisation. This is complementary to the on boarding process which is training every new person that comes into your organisation.

Our workforce training programmes target specific parts of your workforce. You can have a top down or bottom up approach, including but not limited to:

• Board alignment
  
• Executive team development programme
  
• Site manager training programme
  
• Front of house / back of house training programme
  
• Area manager training programme
  
• Total workforce training

HOW WE CAN HELP

Our workforce training programmes ensure your staff retention is very high and that you are positioning yourself as an 'aspirational employer' to hire the best people in the industry. Workforce training programmes will lead to high customer satisfaction rates, loyalty and ultimately repeat visits. If you want your organisation's culture to have a competitive advantage, you need do invest in your people. By investing in your people, you will be able to engage and motivate your workforce to focus on the right things and always strive for excellence.